• 📨 Email: admin@eternallyzoe.co.za
    ☎️ Phone: +27 64 970 2976
    🔍Customer Care Hours: Mon - Fri, 9AM - 5PM (SAST)

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–2 business days. Delivery within South Africa usually takes 3–5 working days.

Do you ship internationally?

Currently, we ship across South Africa. International shipping will be announced soon.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also use our Track My Order page.

What is your return policy?

You can return unused, unopened items within 14 days of delivery for a refund or exchange.

How do I start a return?

Contact our support team at admin@eternallyzoe.co.za

Are sale items returnable?

Sale or clearance items are final sale and cannot be returned.

How do I know which size to order?

Each product page has a size guide to help you find your perfect fit.

Are your beauty and pet products safe?

Yes — we carefully source products that align with Eternally Zoe’s values of safety, quality, and sustainability.

Do you restock sold-out items?

Some products are limited edition, but bestsellers are often restocked. Sign up for our newsletter to be notified

What payment methods do you accept?

We accept all major credit/debit cards, EFT, and secure online payments.